Citizen portals
Online applications, status tracking, grievance redressal and information services with bilingual-ready interfaces.
03 Government
Modern, AI-ready systems for public service.
We work with departments and public bodies on digital projects through the tender process. The focus is practical delivery: systems officials can use easily, that protect citizen data, and that the department fully owns.
A Engagements
Typical government work.
01
02
Records digitisation
AI-assisted extraction from scanned forms and registers into searchable, structured databases, with human verification.
03
MIS and dashboards
Scheme monitoring, district level reporting and real time dashboards for decision makers.
04
AI help desks
Assistants that answer citizen and staff queries from official circulars and rules, running on department servers.
05
Workflow automation
File movement, approvals and notifications moved from paper and email into a trackable system.
06
Integrations
Connecting with existing state and national platforms through their published APIs and standards.
B Data sovereignty
AI that never leaves the department.
Most AI tools send data to servers abroad. For public sector work that is often unacceptable. We deploy open-weight language models inside the department network or an approved Indian data centre, so documents, queries and citizen records stay under government control.
- On-premise, State Data Centre, NIC or MeitY empanelled cloud hosting
- Fully offline, air-gapped operation where required
- Role based access and complete audit trails
- Encryption of data at rest and in transit
- No citizen data used to train outside models
- Data residency within India
C Standards
Built to be audited, accessible and handed over.
01
Accessibility
Interfaces are built to WCAG 2.1 AA and aligned with the Guidelines for Indian Government Websites (GIGW): keyboard access, screen reader support, readable contrast and support for regional languages.
02
Security
We follow OWASP secure coding practices, scan dependencies, and prepare systems for the third party security audits often required before go-live.
03
Tender compliance
Every requirement in the RFP is mapped to a deliverable and tracked to completion, so evaluation and acceptance are straightforward.
04
Documentation and handover
Architecture, deployment and user documentation, source code, and hands-on training for department staff. The department owns the system completely.
D Answers
Questions from departments
01Can you deploy on government or NIC infrastructure?
Yes. We design systems to run on the infrastructure the department specifies, including on-premise servers, State Data Centres, NIC hosting or MeitY empanelled cloud providers.
02How do you keep citizen data secure when using AI?
For sensitive data we use open-weight AI models hosted inside the department network, so prompts and documents are never sent to an outside provider. Access is role based, actions are logged, and data stays within India.
03Will the website or application meet accessibility guidelines?
We build to WCAG 2.1 AA and align with the Guidelines for Indian Government Websites (GIGW), including keyboard access, screen reader support, contrast and bilingual readiness.
04What documentation do you provide?
Every project includes architecture and deployment documentation, an admin user guide, source code with a build guide, and a handover session for the department team.
Anything else? hello@pkbservices.in
→ Next step
Working on a tender or a pilot?
Share the RFP or a short description of the requirement. We will reply with how we would approach it and whether we are the right fit.